Article 1. Purpose

The Service Level Agreement (SLA) is implemented by AFI, Inc. (hereinafter referred to as "the Company") to define the quality standards of the "BACKND Service" provided by the Company and to establish the responsibilities in the event that the specified standards are not met. If the customer has a separate SLA with the company, the agreement entered into separately shall take precedence.

Article 2. Definitions

1. "SERVICE" means the services (BASE, CHAT) provided by BACKND, each of which consists of sub-services.
2. "DISABLILITY TIME" means the number of minutes that the developer and end user will not be able to use the service normally. The monthly failure time is calculated based on https://status.thebackend.io/ .
3. "MONTHLY SERVICE HOURS" means the total number of minutes of service for the month.
4. "MONTHLY UTILIZATION (%)" means (1 - (sum of monthly failure hours / sum of monthly service hours) x 100. Monthly Utilization is based on https://status.thebackend.io/ .
5. "SUB-SERVICES" means the components of each service (BASE consists of services such as Users, Friends, GameInfo, etc.) Sub-services are categorized based on https://status.thebackend.io/ .
6. "MONTHLY USAGE FEE" means the fee incurred in the relevant month by using the service.

Article 3. Publishing and Revising the Terms and Conditions

1. The Company will post the contents of this SLA on the BACKND website (https://www.backnd.com ) for the user to easily check them.
2. The Company may amend the SLA to the extent that it does not violate relevant laws such as Act on the Regulation of Terms and Conditions, Act on Promotion of Information and Communication Network Utilization and Information Protection, and Framework Act on Consumers.
3. If the Company revises an SLA, it shall specify the content and effective date of the revised SLA and notify it at least seven days prior to the effective date. However, any changes that are unfavorable or significant to the user shall be notified at least 30 days in advance.
4. This SLA is prepared in Korean and English, and if there is a difference, inconsistency, or conflict between the Korean and English (translation delay, etc.), the Korean version takes precedence.

Article 4. Service Responsibility and Compensation

1. Compensation criteria Credits paid are based on service specific criteria. Sub-services are based on what is classified in https://status.thebackend.io/ . Compensation paid is based on service usage fees and does not exceed the monthly fee.

   • [BASE] Compensation criteria for services

     • [Users]

       Monthly Uptime Rate (%)	Compensation Amount
       99.0% or higher but less than 99.5%	10% of the monthly [BASE] usage fee
       95.0% or higher but less than 99.0%	20% of the monthly [BASE] usage fee
       Less than 95.0%	30% of the monthly [BASE] usage fee

     • [GameInfo], [Friends], [Rank], [Posts], [Push Notifications], [Coupons], [Charts], [Probability], [Logs], [Guilds], [Cash], [Version Control], [Notice], [Events], [Inquiries], [Terms And Privacy], [Function], [Cloud Save]

       Monthly Uptime Rate (%)	Compensation Amount
       99.0% or higher but less than 99.5%	10% of the monthly the sub-service usage fee
       95.0% or higher but less than 99.0%	20% of the monthly the sub-service usage fee
       Less than 95.0%	30% of the monthly the sub-service usage fee

   • [CHAT] Compensation criteria for services

     Monthly Uptime Rate (%)	Compensation Amount
     99.0% or higher but less than 99.5%	10% of the monthly [CHAT] usage fee
     95.0% or higher but less than 99.0%	20% of the monthly [CHAT] usage fee
     Less than 95.0%	30% of the monthly [CHAT] usage fee

2. [Console], [Bills], [Match] service, and [DB fee] are not compensated.
3. Compensation are not duplicated, but only one top Compensation per service (BASE, CHAT).
4. If a customer wishes to claim compensation from the Company pursuant to paragraph 1 of this Article, he/she shall file an application by the following month as of the date of the failure with his/her ID, project name, claim amount, grounds for calculation, and details of the failure at [email protected].